Terms of service
AXELERA AI
TERMS AND CONDITIONS
LAST UPDATED: 6 November 2026
1.INTRODUCTION
1.1 These terms and conditions (the "Terms and Conditions") set out the terms that apply to your access and use of our online store website (the "Site") and the terms on which we sell and deliver any products you order from us through our Site (the "Products").
1.2 These Terms and Conditions apply to you if you are accessing the Site or ordering Products from anywhere in the world.
1.3 Please read these Terms and Conditions carefully before using our Site and ordering any Products.
1.4 By using our Site you agree to these Terms and Conditions as they apply to your use of the Site. We will also ask you to accept these Terms and Conditions by checking the appropriate box when you place an order for Products or open an account on the Site. If you do not agree to these Terms and Conditions, you must not use the Site, set up an account on the Site or order any Products from us.
1.5 Consumers and Business Customers. In these Terms and Conditions, "Consumer" means an individual buying Products for purposes that are wholly or mainly outside their trade, business, craft or profession, and "Business Customer" means anyone who is not a Consumer. Some clauses apply differently to Consumers and Business Customers, as stated in those clauses. Nothing in these Terms and Conditions affects any rights you have as a Consumer under mandatory law.
2. INFORMATION ABOUT US
The Site and Products are provided to you by Axelera AI Webshop B.V., a Netherlands private limited company with registered office at High tech Campus 5, 5656 AE Eindhoven ("Axelera", "we", "our" or "us").
3. CONTACTING US
If you would like to get in touch with us, please contact us by:
(a) sending an email to shop@axelera.ai; or
(b) writing to us at High Tech Campus 5, 5656 AE Eindhoven.
4. INFORMATION ABOUT YOU
We work hard to use any personal information submitted by you, collected from your devices, or shared with us by partners in a respectful and legal manner. Please read our Privacy Notice to understand how we collect, use and share information about you.
5. USING THE SITE AND CREATING AN ACCOUNT
5.1 You do not need to register with us to browse the Site or to order Products. However, in order to use certain functionalities of the Site, such as to view your past orders and make the order process easier by saving your details, you will need to set up an account (your "Account"). You can do this using the applicable functionalities on the Site by either entering your email address and setting up a password, or using an existing profile set up with one of our integrated partners. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your Account.
5.2 You must be 18 years or older, and capable in your country of residence of entering into a legally binding agreement, to use the Site and to order Products.
5.3 Please ensure that any details you provide when creating an account are accurate, and that you keep the information associated with your account up to date. We will not be responsible to you for any delays or failure in shipping or delivering a Product to you if you fail to provide accurate details or keep your information up to date.
6. YOUR RIGHT TO USE THE SITE
6.1 The materials and content comprising the Site belong to us or our third-party licensors, and we give you permission to use these materials and content for the sole purpose of using the Site in accordance with these Terms and Conditions.
6.2 Your right to use the Site is personal to you and you are not allowed to give this right to another person. Your right to use the Site does not stop us from giving other people the right to use the Site.
6.3 Unless allowed by these Terms and Conditions and as permitted by the functionality of the Site, you agree:
(a) not to copy, or attempt to copy any portion of the Site;
(b) not to give or sell or otherwise make available any portion of the Site to anybody else;
(c) not to change, or attempt to change any portion of the Site in any way; and
(d) not to look for or access the code of any portion of the Site that we have not expressly published publicly for general use.
6.4 You agree that all confidential information, copyright and other intellectual property rights in the Site belong to us or the people who have licenced those rights to us.
6.5 You agree that you have no rights in or to any portion of the Site other than the right to use it in accordance with these Terms and Conditions.
7. ORDERING PRODUCTS
7.1 You can place orders for Products through the Site by adding Products to your online shopping basket and following the checkout process on the Site.
7.2 Our order process allows you to check and amend any errors before submitting your order to us. When you place an order, you will:
(a) be given the option of logging into your Account, creating a new Account or proceeding with the order without creating an Account;
(b) be given the opportunity to confirm or provide your delivery and billing address;
(c) be asked to select the delivery method from among those offered;
(d) be asked to review and confirm the applicable delivery costs;
(e) be asked to agree to these Terms and Conditions; and
(f) be invited to authorise payment for the Product and confirm that you wish to proceed with the purchase. Please take the time to read and check your order, including all of the above information, before you complete the order process. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
7.3 All orders are subject to acceptance by us. We will send you an email to confirm acceptance or otherwise confirm to you in writing when we have accepted your order. The contract for purchase between you and us will only be made when we send you this confirmation of acceptance.
7.4 You acknowledge that by placing an order with us for Products you will be under an obligation to pay for the Products in that order. When we accept your order, we will charge the cost of the Product and any delivery costs displayed to you in the order summary.
7.5 You must keep the contact details we hold for you up to date so that we can contact you, if necessary, about your order or the delivery of the Products. If you have set up an account on the Site you can do this by logging in to your Account and updating your personal details. If you do not have an Account, you can do this by contacting us using the details in the "Contacting Us" paragraph above.
8. RETURN AND REFUND
8.1 Right of withdrawal for Consumers. If you are a Consumer, you may cancel your order without giving any reason within 14 days from the day on which you, or a third party indicated by you (other than the carrier), receive the Products. If your order includes several Products delivered separately, the 14-day period starts on the day you receive the last Product.
8.2 However, this cancellation right does not apply in the case of:
(a) Products made to your specifications or clearly personalised; or
(b) sealed software that has been unsealed after delivery.
8.3 To cancel your order, you must notify our complaints team by email or post to the details provided set out in clause 3. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day. You may use the model withdrawal form in the Annex to these Terms and Conditions, but you do not have to.
8.4 If you have returned the Products to us under this clause 8 because they are faulty or misdescribed, we will refund the price of the Products and will refund you on the credit card or debit card used by you to pay.
8.5 If Products have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the order. You can post them to the following address: Ogs Europe B.V., Hooge Zijde 7, 5626DC, Eindhoven. If your order was shipped to you from outside Europe, please contact us at shop@axelera.ai first and we will tell you where to return the Products. We do not provide refunds for the cost of returns under this clause.
8.6 Refunds for Consumers. If you cancel under clause 8.1, we will refund the price you paid for the Products and the standard delivery costs (but not any extra cost of a more expensive delivery method you chose) within 14 days of receiving your cancellation notice. We may hold back the refund until we have received the Products back or you have shown proof that you have sent them back, whichever is earlier. We will refund you using the same payment method you used.
8.7 You may handle and inspect the Products as you would in a shop. We may reduce your refund to reflect any loss in value of the Products caused by handling them more than was necessary to establish their nature, characteristics and functioning.
8.8 Business Customers. If you are a Business Customer, you may cancel an order free of charge at any time before we have dispatched it. After dispatch, you may cancel an order and receive a refund if you notify us within 14 days of delivery and return the Products unused and in their original, unopened packaging, unless the Product page states that the Product is non-cancellable. Clauses 8.3 and 8.5 apply to such returns. The statutory right of withdrawal in clause 8.1 applies only to Consumers.
9. EXPORT CONTROLS
9.1 Our Products (including the Software) may be subject to regulation by agencies of the U.S. Government, including, but not limited to, the U.S. Department of Commerce and the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), the European Union (including under Regulation (EU) 2021/821 on the control of dual-use items and Council Regulation (EU) No 833/2014) and/or the United Kingdom which prohibit, among other things, export or diversion of certain products to, or other dealings with, certain countries, governments, individuals and entities.
9.2 These regulations generally apply to “Restricted Persons”, which are persons, groups, entities or governments that are:
(a) the target of any U.S., European Union or United Kingdom economic sanctions or export control restrictions; or
(b) located, organized or resident in a country or territory that is the target of comprehensive territorial economic sanctions administered by United States, the European Union or the United Kingdom.
9.3 You must not:
(a) purchase or use any Product or Software if you are a Restricted Person;
(b) provide or attempt to provide, transfer, or sell any Product or Software:
(i) to a Restricted Person; or
(ii) to someone who is not a Restricted Person, but where you know or suspect that the final recipient of the Product or Software is a Restricted Person.
9.4 You shall not use or attempt to use, or knowingly allow the Products or Software to be used, in connection with any action that is prohibited by any applicable export or re-export regulations or restrictions or economic sanctions.
9.5 No re-export to Russia or Belarus. You must not sell, export or re-export, directly or indirectly, any Product or Software to the Russian Federation or the Republic of Belarus, or for use in the Russian Federation or the Republic of Belarus. You must use your best efforts to ensure that this obligation is not frustrated by any third party in the onward supply chain, and you must inform us promptly of any activity by a third party that could frustrate it. Any breach of this clause 9.5 is a material breach of these Terms and Conditions, and we may cancel any order and take any other action available to us under applicable law.
9.6 End-use information and order screening. Before we accept or ship an order, we may ask you to provide information about the intended end use, end user and final destination of the Products and Software, including a signed end-use statement. We may refuse, suspend or cancel any order (and refund any amount you have already paid) if you do not provide this information when requested, or if we reasonably believe that accepting or fulfilling the order would breach this clause 9, clause 17 or any applicable law. Orders shipped to certain destinations are subject to additional trade-compliance checks, which may delay or prevent the processing of your order.
10. YOUR RIGHTS TO USE OUR SOFTWARE
10.1 Some of our Products include, use or incorporate software, firmware or other code (“Software”). When we sell you Products that include, use or incorporate Software, you agree that:
(a) you are not purchasing the Software;
(b) the Software will remain owned by us or our licensors;
(c) you will use the Software only in accordance with our Voyager SDK End-User Licence Agreement set out below and available at https://axelera.ai/eula (the "EULA") and the documentation that we provide to you in respect of the Products.
11. AVAILABILITY
11.1 All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after placing an order if, for any reason, the Products you have ordered are not available or are subject to any delay.
11.2 If we are unable to supply you with a Product, for example because of an error in the price, we will inform you of this using the contact details you provide to us in the order and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.
12. IMAGES AND SIZING OF PRODUCTS
12.1 The images of the Products on our Site or in any other promotional materials are for illustrative purposes only. Although we have made every effort to display the appearance accurately, we cannot guarantee that your computer or any printed materials will display the appearance faithfully or reflect the true appearance of the Products. The Products that are delivered to you may therefore vary slightly from those images.
12.2 Although we have made every effort to be as accurate as possible, any Product measurements, including weights and dimensions, shown on our Site or in any other promotional materials are approximate only and may vary slightly from those advertised depending on the material used in the production of that Product.
13. CHANGES TO THE PRODUCTS
13.1 We may make minor changes to the Products or Software that will not affect your use of the Product or Software, such as changes that:
(a) reflect changes in relevant laws and regulatory requirements; or
(b) implement minor adjustments and improvements, for example to fix previously identified issues with the Products or Software.
13.2 We will notify you if we intend to make any significant changes to the Products or Software (including if we decide to discontinue any Products or Software) before we deliver the Products to you. If you are unhappy with the change, you can contact us and cancel your order in accordance with clause 8 above.
13.3 If you wish to make a change to the Product you have ordered, please contact us using the details in the "Contacting Us" paragraph above. If a change is possible, we will let you know about any changes to the price of the Product, the timing of delivery or any other changes that we would need to make as a result of your requested change. We will ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may cancel your order in accordance with clause 8 above.
14. PRICES OF PRODUCTS
14.1 The price of any Product will be as quoted on the Site and displayed to you when you complete the order process, except in cases of obvious error.
14.2 The price of any Product may change from time to time, but changes will not affect any order we have accepted.
14.3 For deliveries within the European Union, the price of a Product includes VAT. For deliveries outside the European Union, the price of a Product excludes VAT, sales tax and other taxes, and any applicable taxes will be shown at checkout. The price of a Product excludes import and customs duties and any related charges levied by the customs authorities of the country of delivery, which shall be borne by you, and delivery costs, which will be added to the total amount due. The costs of delivery may vary depending on the delivery method you choose and will be displayed to you when you submit your order.
14.4 It is always possible that some of the Products may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price we have quoted to you, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.
14.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the price displayed is a genuine and honest mistake and the error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
15. HOW TO PAY
15.1 After we accept your order, we will charge the price of the Product to your chosen payment method. The payment methods we accept will be available on the payment portal provided to you when you place your order.
15.2 By submitting an order to us, you are confirming that the payment details provided on your order are valid and correct.
15.3 We will cancel your order and not deliver the Product if we are unable to collect payment from your chosen payment device.
16. DELIVERY, TRANSFER OF RISK AND TITLE
16.1 We will provide you with an estimated date on which we will deliver the Products at the address you provided to us during the order process. We will aim to deliver the Products to you as soon as reasonably possible and in any event within 30 calendar days after the day on which we accept your order.
16.2 Unfortunately, although we will make every reasonable effort to ensure your Products are delivered within the estimated timescales, we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacture of the Product or our delivery partners. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.
16.3 Your delivery will be completed when we deliver the Products to the address you gave us and the Products will be at your risk from that time. If your delivery requires a signature and no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery.
16.4 You own the Products (but not any Software) once we have received payment in full, including all applicable delivery charges.
16.5 We will send you an email with tracking information when your Product is out for delivery. Please follow the applicable link in the email we provide to you to find out about the status of your order or track its progress.
16.6 If we fail to deliver the Products, our liability is limited to the cost of obtaining replacement Products of a similar description and quality in the cheapest market available, less the price of the Products. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of Products. If you are a Consumer and we do not deliver the Products within 30 days of accepting your order (or by any later date agreed with you), you may cancel your order and we will refund the full amount you have paid.
17. YOUR RESPONSIBILITIES AND RESTRICTED APPLICATIONS
17.1 You understand and agree that you are responsible for your conduct whilst using the Products and Software and for any consequences arising from such use. You agree to use the Products and Software only for purposes that are proper and in accordance with applicable laws, rules and regulations and all terms, precautions, practices, policies and guidelines we have made and may make available.
17.2 High-Risk Applications. The Products and Software are general-purpose components. They are not designed, manufactured, tested, certified or intended for, and unless we have expressly agreed otherwise in writing (signed by an authorised representative of Axelera) they are not authorised for, use in any application where failure, malfunction or inaccuracy of the Product or Software could reasonably be expected to result in death, personal injury, or severe property or environmental damage ("High-Risk Applications"), including:
(a) military or defence applications, including weapons systems, munitions and targeting or fire-control systems;
(b) the operation of nuclear facilities;
(c) aircraft, spacecraft or other aerospace navigation, flight-control or communication systems;
(d) medical devices, life-support or life-sustaining systems, and other applications intended for the diagnosis, treatment or monitoring of patients;
(e) safety-critical automotive or transport systems, including autonomous driving, advanced driver-assistance, braking or steering control; and
(f) the control of critical infrastructure (such as energy, water or transport networks) or any other safety-critical system.
For clarity, you may use the Products and Software to evaluate, develop, prototype and test solutions for High-Risk Applications in a controlled environment, provided that they are not used in live operation where failure could cause death, personal injury or severe damage (for example, on patients or on public roads), unless we have agreed to this in writing.
17.3 Subject to clause 20.1, if you use, or allow anyone else to use, any Product or Software in a High-Risk Application without our prior written agreement:
(a) you do so entirely at your own risk;
(b) we give no warranty, express or implied, that the Product or Software is fit or suitable for that use, and the warranty in clause 18 does not apply to that use; and
(c) you are solely responsible for the design, validation and testing of your system, including appropriate safety measures, redundancy and fail-safe mechanisms, and for obtaining any certifications or regulatory approvals that the application requires.
17.4 Prohibited uses. Regardless of any agreement under clause 17.2, you must not use, or allow anyone else to use, any Product or Software:
(a) in connection with the design, development, production, stockpiling or use of nuclear, chemical or biological weapons, or of missiles or other systems capable of delivering such weapons;
(b) for any artificial-intelligence practice prohibited under Article 5 of Regulation (EU) 2024/1689 (the "EU AI Act") or any equivalent law; or
(c) in any way that causes or facilitates violations of human rights, including unlawful surveillance.
17.5 Regulatory compliance. If you integrate any Product or Software into an AI system or other product, you are responsible for determining your obligations, and for complying with all laws that apply to that system or product, including the EU AI Act (for example where the system qualifies as a high-risk AI system) and applicable product-safety laws.
17.6 Indemnity. If you are acting in the course of a business, you will indemnify us and hold us harmless against all claims, losses, damages, liabilities, fines, costs and expenses (including reasonable legal fees) arising from any use of the Products or Software in breach of clause 9 or this clause 17. This clause 17.6 does not apply to the extent it is prohibited by mandatory law.
17.7 If we reasonably believe that you are in breach of this clause 17, we may refuse, suspend or cancel any order, suspend any support, and report the matter to the competent authorities where required by law.
18. OUR WARRANTY IN RESPECT OF THE PRODUCTS
18.1 If you are a Business Customer, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products (excluding the Software) shall:
(a) subject to clause 12, conform in all material respects with their description; and
(b) be free from material defects in design, material and workmanship.
18.2 Subject to clause 18.3, if:
(a) you give us notice in writing that some or all of the Products do not comply with the warranty set out in clause 18.1;
(b) we ask you to do so, you return the Products to us at your cost to the below address:
BestYield Europe (OGS) will manage the RMA for us.
Ogs Europe B.V.
Hooge Zijde 7
5626DC
Eindhoven
(c) we will, at our option, repair or replace the defective Products, or refund the price of the defective Products in full.
18.3 We will not be liable for breach of the warranty set out in clause 18.1 if:
(a) you make any further use of the Products after giving notice to us under clause 18.2;
(b) you alter or repair the Products without our written consent;
(c) a third party (other than one of our approved contractors) repairs or alters the Products or Software;
(d) an accident or event outside our control (as set out in Clause 24) impacts or affects the Products;
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(f) the Product has been used in a High-Risk Application without our prior written agreement, or for a prohibited use, as described in clause 17.
18.4 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes, and the Products and Software are not warranted as suitable for any High-Risk Application (as defined in clause 17.2). Nothing in this clause 18 affects your statutory rights as a Consumer.
18.5 These Terms also apply to any repaired or replacement Products supplied by us to you.
18.6 Consumers. If you are a Consumer, we are under a legal duty to supply Products that conform to the contract, including the descriptions on our Site. If a Product does not conform, you are entitled under applicable consumer law to have it repaired or replaced free of charge (including any reasonable return shipping costs) or, where this is not possible or is not done within a reasonable time, to a price reduction or a refund. These legal rights apply for at least two years from delivery, or for longer where applicable law (including Dutch law) provides for it. To use these rights, please contact us using the details in clause 3. These legal rights do not cover defects caused after delivery by fair wear and tear, accident, misuse, use contrary to our instructions or to clause 17, or alteration or repair by anyone other than us or our approved contractors.
19. OUR RESPONSIBILITY TO YOU GENERALLY
19.1 We do our best to ensure that the features and functionalities of the Site, Products, and Software, are of a reasonably satisfactory standard and match any descriptions we have provided to you.
19.2 Certain features of the Site may rely on networks and connections that are beyond our control. Some of the information provided to you on the Site may also contain content owned or developed by third parties. We do not own or produce such third-party content and are not otherwise responsible for it in any way.
19.3 We will do our best to ensure that the Site will always be available to you. However, due to the nature of the Internet and technology, the Site may be unavailable if we need to undertake any emergency or scheduled maintenance on our systems. This means that we are unable to promise that your use of the Site will be uninterrupted, without delays, error- free or meet your expectations. We will notify you of any planned outages; however, we may not be able to do this if any outages are caused by circumstances outside of our control.
20. LIABILITY
20.1 We do not in any way exclude or limit our liability where it would be unlawful for us to do so, including for:
(a) intentional or grossly negligent breaches of our obligations;
(b) losses that arise from a breach of an obligation that is of particular importance given the nature and purpose of our agreement with you, and that was an obvious consequence of our breach or was contemplated by you and us at the time we entered into the contract;
(c) damages arising from death or personal injury caused intentionally or by our negligence;
(d) our responsibility to supply products that comply with applicable law;
(e) fraud or fraudulent misrepresentation, including the fraudulent concealment of defects; or
(f) any breach of terms implied by law (including your right to receive products which are as described and match information we provided to you, are of satisfactory quality, fit for purpose and supplied with reasonable skill and care).
20.2 Paragraph 20 will also apply to any losses caused by a legal representative or other agent of ours.
20.3 If you are a Business Customer, the Products and Software are supplied for use in your business (including integration into your own products and prototypes) and not for resale as stand-alone items without our prior written consent. If you are a Consumer, the Products and Software are supplied for your personal, non-commercial use.
20.4 Subject to paragraph 20.1 and clause 20.6, we will under no circumstances be liable to you for:
(a) any loss of profit, loss of business, goodwill, business interruption or loss of business opportunity;
(b) loss or corruption of data, information or software;
(c) any special, indirect or consequential loss.
20.5 Subject to clause 20.1 and clause 20.6, our total liability to you for all losses arising under or in connection with these Terms and Conditions will not exceed the price paid by you for the Products and Software.
20.6 If you are a Consumer, clauses 20.4 and 20.5 apply only to the extent permitted by mandatory consumer law and do not limit your statutory rights in relation to Products that do not conform to the contract. We are responsible to Consumers for loss or damage that is a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable.
21. USER CONTENT
21.1 You may upload and post publicly available reviews about the Products on our site, including information, text and photos ("User Content").
21.2 We do not claim ownership of your User Content, and ownership will remain with you and any third party whose content you include in your User Content. Instead, by uploading and posting User Content, you grant us the right to use, copy, reproduce, distribute, adapt, re- format, modify, publish, translate, and otherwise make available your User Content on our Site.
21.3 You must ensure that you are able to grant us the above licence for any third party owned content you include in your User Content, and that your User Content will meet the Rules of Acceptable Use set out in paragraph 22 below. We may monitor any User Content and delete any User Content where we believe it breaches these Terms and Conditions.
22. RULES OF ACCEPTABLE USE
22.1 In addition to the other requirements within these Terms and Conditions, this section describes specific rules that apply to your use of the Site (the "Rules of Acceptable Use").
22.2 When using the Site you must not:
(a) circumvent, disable or otherwise interfere with any security related features of the Site;
(b) resell or commercially exploit the Site or its content (purchasing Products for your business is permitted), or accept any payment or commission in relation to your use of the Site;
(c) give any false or misleading information, impersonate any person or permit any other person to use the Site under your name or on your behalf unless such person is authorised by you;
(d) use the Site if we have suspended or banned you from using it;
(e) advocate, promote or engage in any illegal or unlawful conduct, including any criminal activity, fraud or money laundering, or conduct that causes damage or injury to any person or property;
(f) threaten, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
(g) post any User Content that is inaccurate, incomplete, misleading, illegal, offensive, or otherwise harmful;
(h) promote or advertise any goods or services on the Site;
(i) modify, interfere, intercept, disrupt or hack the Site;
(j) misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Site or any equipment of another user of the Site;
(k) collect any data from the Site other than in accordance with these Terms and Conditions (including through any "scraping" of the Site); or
(l) use any automated system, including without limitation "robots", "spiders" or "offline readers" to access the Site in a manner that send more request messages to the Site than a human can reasonably produce in the same period of time.
22.3 Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms and Conditions, and may result in our taking all or any of the following actions (with or without notice):
(a) immediate, temporary or permanent withdrawal of your right to use the Site;
(b) issuing of a warning to you;
(c) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
(d) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
22.4 The responses described in paragraph 22.3 are not limited, and we may take any other action we reasonably deem appropriate.
23. NOTICE AND TAKEDOWN POLICY
23.1 Any person may contact us by sending us an "Infringement Notice" if any content available on our Site infringes their rights or fails to comply with our Rules of Acceptable Use. The Infringement Notice should be sent by email using the contact details in the "Contacting Us" paragraph above. Please provide the following information in the Infringement Notice:
(a) your name and contact details;
(b) a statement explaining in sufficient detail why you consider that the content available on our Site infringes your rights or fails to comply with our Rules of Acceptable Use; and
(c) a link to or such other means of identifying the problematic content.
23.2 We will take the action that we believe is appropriate depending on the nature of the Infringement Notice and will aim to respond to you within a reasonable period of time on the action we propose to take.
24. EVENTS OUTSIDE OF OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you under a contract that is caused by events outside of our control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism, industrial disputes (whether or not involving our employees), or acts of local or central Government or of any other competent authorities.
25. RESOLVING DISPUTES
25.1 If you have a dispute with us relating to our contract with you, we would welcome the opportunity to try to make things right and resolve the dispute with you ourselves. In the first instance, please contact our complaints team using the details in the "Contacting Us" paragraph above so that we can attempt to resolve the dispute informally through our internal complaints handling process.
25.2 If you are a Consumer resident in the European Economic Area, you may (but are not obliged to) seek resolution of any dispute with us through an alternative dispute resolution (ADR) body. Information on ADR for consumers is available via the European Commission's consumer redress pages.
25.3 We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board except in the circumstances outlined under paragraph 25.2.
25.4 In the unlikely event that we are not able to resolve the dispute informally, we will discuss with you the most effective way of resolving the dispute through a formal dispute resolution process.
25.5 This paragraph does not affect your statutory rights.
26. DOCUMENTS THAT APPLY TO OUR RELATIONSHIP WITH YOU
26.1 These Terms and Conditions, together with the EULA and any policies referred to in these Terms and Conditions, set out the only terms and conditions that apply to our relationship with you.
26.2 We intend to rely on these Terms and Conditions as setting out the written terms of our agreement with you for the provision of the Products and your use of the Site.
26.3 Each of the paragraphs of these Terms and Conditions operates separately. If part of the Terms and Conditions cannot be enforced then the remainder of the Terms and Conditions will still apply to our relationship.
26.4 If you do not comply with these Terms and Conditions and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.
27. UPDATING THESE TERMS AND CONDITIONS
27.1 We may modify or update these Terms and Conditions from time to time for reasons including:
(a) changes in how our business operates;
(b) changes in the legal or regulatory requirements that we must comply with;
(c) changes in how we accept payment from you; or
(d) changes to our Site.
27.2 We will contact you to let you know about any significant changes to these Terms and Conditions or any documents referred to in these Terms and Conditions. We may contact you using the contact details you submitted to us when submitting your order. Any changes to these Terms and Conditions will not affect previous orders for Products that have already been delivered to you, which will continue to be governed by the version of the Terms and Conditions that was in force when you placed your order.
27.3 Normally, we will try to give you some warning before any new terms become effective. However, sometimes, changes will need to be made immediately and if this happens we will not give you any notice.
28. RIGHTS OF THIRD PARTIES
Any contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.
29. TRANSFER OF OUR RIGHTS
We may transfer our rights and obligations under our contract with you to another organisation, and we will notify you if this happens. This will not affect your rights or our obligations under the contract.
30. LAW AND JURISDICTION
30.1 These Terms and Conditions are governed by the law of the Netherlands and the courts of Amsterdam, the Netherlands, will have non-exclusive jurisdiction over any dispute arising from or related to the contract between you and us for the purchase of the Products or your use of the Site. This does not, however, affect any rights you may have under applicable law in the country where you are resident, including (where applicable) the right to have a dispute in relation to the Products or your use of the Site heard in the courts of that country.
31. CONTACT AND FEEDBACK
31.1 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre- paid post to the address you provide to us in your order.
31.2 If you need to contact us in relation to these Terms and Conditions or any other document mentioned in them, please contact us using the details in the "Contacting Us" paragraph above.
31.3 We value hearing from our customers and users, and are always interested in learning about ways we can improve the Products and Software. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.
ANNEX – MODEL WITHDRAWAL FORM
(Complete and return this form only if you are a Consumer and wish to cancel your order.)
To: Axelera AI Webshop B.V., High Tech Campus 5, 5656 AE Eindhoven, the Netherlands, shop@axelera.ai
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
VOYAGER SDK END-USER LICENSE AGREEMENT
LAST UPDATED: 6 November 2026
This end-user license agreement ("EULA") sets out the terms that apply to your use of the software installed on or provided with our products.
Please read this EULA carefully before you use VOYAGER SDK. If you have been provided with a copy of this EULA with an Axelera product you have purchased (the "Product"), we will ask you to agree to this EULA before you use the software, firmware or other code installed on or provided with that Product (the "Software").
This EULA is a legal agreement between you and Axelera AI B.V. ("Axelera", "we", "us" or "our") in relation to your use of the Software. By clicking to accept this EULA, or by installing, copying, downloading, accessing or otherwise using the Software (whether directly, through our website/webshop, or via a distributor or reseller), you agree to and will be bound by the terms of this EULA.
1. LICENSE GRANT
1.1 License Grant. Subject to you agreeing to and complying with the terms and conditions of this EULA, we grant to you a non-exclusive, non-transferable license to use:
(a) and install the Software on your devices or environment;
(b) modify and create derivative works of the source code, if and to the extent source code is made available by us, that is necessary to install and use the Software on your devices or environment;
(c) any technical documentation provided in connection with the Software (the "Documentation");
(d) any free supplementary software code or update of the Software incorporating modifications, enhancements, "patches" and corrections of errors as may be provided by us from time to time, in each case solely as incorporated in or provided with the Product and solely as necessary for use of the Product in unmodified form.
1.2 Open Source and Third Party Software. Nothing in this EULA shall restrict, limit or otherwise affect any rights or obligations we may have, or conditions to which we may be subject, under any applicable open source licenses to any open source code contained in the Software or any other third party software licenses. The Software may include or be bundled with other software programs licensed under different terms and/or licensed by a third party other than Axelera. Your use of any software programs accompanied by a separate licence agreement is governed by that separate licence agreement.
2. RESTRICTIONS
2.1 Except as expressly set out in this EULA or as permitted by any applicable law, you agree to:
(a) only use the Software and Documentation for your internal business purposes; provided that, where you are acting as a consumer, you may use the Software solely for personal, non-commercial purposes;
(b) not copy the Software or Documentation except where such copying is incidental to normal use of the Software, or where it is necessary for the purpose of backup or operational security;
(c) not transfer, assign, pledge, rent, timeshare, host or lease the Software, or sublicense any of your license grants or rights under this EULA, in whole or in part, without prior written consent from us;
(d) not modify, alter, create derivative works, reverse engineer, decompile, or disassemble the Software except as expressly permitted under Clause 1.1 (b) or to the extent permitted by applicable law;
(e) keep all copies of the Software secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Software;
(f) not remove any patent, trade mark, copyright, trade secret or other proprietary notices or labels on the Software or Documentation;
(g) include our copyright notice on all entire and partial copies of the Software in any form;
(h) ensure that the Software is used by your employees and representatives in accordance with the terms of this EULA;
(i) not provide, or otherwise make available, the Software in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from us;
(j) comply with all applicable technology control or export laws and regulation; and
(k) not use the Software in any High-Risk Application (unless we have expressly agreed otherwise in writing) or for any prohibited use, as described in clause 17 of the Axelera AI webshop Terms and Conditions or, where you did not purchase the Product through the webshop, the equivalent restrictions in your terms of purchase.
3. INTELLECTUAL PROPERTY RIGHTS
3.1 You acknowledge that all intellectual property rights in the Software and the Documentation throughout the world belong to us (or our licensors), that rights in the Software are licensed (not sold) to you, and that you have no intellectual property rights in, or to, the Software or the Documentation other than the right to use the Software and the Documentation in accordance with the terms of this EULA.
3.2 You acknowledge that you have no right to have access to the Software in source code form other than as expressly provided in this EULA.
4. UPDATES
4.1 We may (but are not required to) provide you with supplementary software code or updates to the Software incorporating "patches" and correcting errors in the Software. We will ensure that the Software, including any such updates, operates in accordance with any descriptions we provide and remains compatible with the Product.
4.2 We will notify you of any important updates to the Software and how you can download and install them. You are responsible for installing any such updates and, if you fail to do so, we will not be responsible to you if the Software fails to continue to work properly or be compatible with the Product as a result.
5. TECHNICAL SUPPORT
5.1 For the purposes of this paragraph 5, the following terms shall have the following meaning:
(a) “Additional Support Services” means any support services to be provided by us to you in respect of the Software which are outside the scope of the Basic Support Services;
(b) “Basic Support Services” means basic support services to be provided by us to you in respect of the Software. Basic Support Services does not include advanced technical support, on-site support, or any other specialised services;
(c) “Commercially Reasonable Efforts” the same degree of priority and diligence with which we meet the support needs of other similar customers;
(d) “Normal Support Hours” means from Monday through to Friday and from 09:00 to 17:30 (excluding national holidays);
(e) “Support Fee” means the fee for the Additional Support Services as specified to you upon request.
5.2 For the avoidance of doubt, this EULA does not provide any right to receive support services from us such as technical support, Software maintenance, and Software updates (including Basic Support Services and Additional Support Services).
5.3 We shall use Commercially Reasonable Efforts to provide Basic Support Services to you during Normal Support Hours.
5.4 Upon request, we can provide Additional Support Services subject to the payment of a Support Fee. If you are in need of Additional Support Services, please contact us using the details as set out in this EULA.
6. LIMITATION OF LIABILITY
6.1 You acknowledge that the Software has not been developed to meet your individual requirements, including any particular cybersecurity requirements you might be subject to under law or otherwise, and that it is therefore your responsibility to ensure that the facilities and functions of the Software as described in the Documentation meet your requirements.
6.2 Subject to Clause 6.6, we will under no circumstances be liable to you for:
(a) any loss of profit, loss of business, goodwill, business interruption or loss of business opportunity;
(b) loss or corruption of data, information or software;
(c) any special, indirect or consequential loss.
6.3 Subject to Clause 6.6, our total liability to you for all losses arising under or in connection with this EULA will not exceed to €150.
6.4 This EULA sets out the full extent of our obligations and liabilities in respect of the supply of the Software and Documents. Except as expressly stated in this EULA, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of the Software and Documents which might otherwise be implied into, or incorporated in, this EULA whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.
6.5 If and to the extent you are acting in the course of a business, you acknowledge that any Software provided by us is provided "as is". All other conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into this agreement, whether by statute, common law or otherwise, are hereby excluded, including the implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.
6.6 Nothing in this EULA shall exclude or limit our liability or your statutory rights where and to the extent you are acting as a consumer, and such exclusion or limitation is not permitted under applicable mandatory law, including consumer protection laws.
6.7 The Software is not designed or authorised for use in High-Risk Applications. Subject to Clause 6.6, we accept no liability for any use of the Software in a High-Risk Application or for a prohibited use, unless we have expressly agreed to that use in writing.
7. CONFIDENTIALITY
7.1 You undertake that you shall not at any time disclose to any person any confidential information concerning the Software, Documentation, business, assets, affairs, customers, clients or suppliers of Ours or of any member of Our group of companies (“Confidential Information”) except as permitted by Clause 7.2.
7.2 You may disclose Our Confidential Information:
(a) to your employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising your rights or carrying out your obligations under or in connection with this EULA. You shall ensure that your employees, officers, representatives, contractors, subcontractors or advisers to whom you disclose the Our Confidential Information comply with this Clause 7; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
7.3 You shall not use Our Confidential Information for any purpose other than to exercise your rights and perform your obligations under or in connection with this EULA.
7.4 This Clause 7 shall survive termination of this EULA for any reason.
8. TERMINATION
8.1 We may terminate this EULA or suspend access to the Software by written notice to you if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so.
8.2 Upon termination for any reason:
(a) all rights granted to you under this EULA shall cease;
(b) you must cease all activities authorised by this EULA; and
(c) you must immediately destroy or return to us (at our option) all copies of the Software then in your possession, custody or control and, in the case of destruction, certify to us that you have done so.
9. CONTACTING US
9.1 If you would like to get in touch with us, please contact us by:
(a) sending an email to shop@axelera.ai; or
(b) writing to us at High Tech Campus 5, 5656 AE Eindhoven.
9.2 If we have to contact you, we will do so by e-mail address you provide when you order the Product.
10. INFORMATION ABOUT YOU
10.1 Please read our Privacy Notice to understand how we collect, use and share information about you.
11. MISCELLANEOUS
11.1 Rights of Third Parties. Any contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.
11.2 Transfer of our Rights. We may transfer our rights and obligations under our contract with you to another organisation, and we will notify you if this happens. This will not affect your rights or our obligations under the contract.
11.3 Law and Jurisdiction. This EULA is governed by the law of the Netherlands and the courts of Amsterdam, the Netherlands, will have non-exclusive jurisdiction over any dispute arising from or related to the contract between you and us for the purchase of the Products or your use of the Software. This does not, however, affect any rights you may have under applicable law in the country where you are resident, including (where applicable) the right to have a dispute in relation to the Products or your use of the Software heard in the courts of that country.
11.4 Disputes. If you have a dispute with us relating to our contract with you, we would welcome the opportunity to try to make things right and resolve the dispute with you ourselves. In the first instance, please contact our complaints team using the details in the "Contacting Us" paragraph above so that we can attempt to resolve the dispute informally through our internal complaints handling process. If you are in the European Economic Area, you may (but are not obliged to) seek resolution of any dispute with us through consumer mediation services. Information on alternative dispute resolution (ADR) for consumers in the European Economic Area is available via the European Commission’s consumer redress pages. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board except in the circumstances outlined under this paragraph 11.4. In the unlikely event that we are not able to resolve the dispute informally, we will discuss with you the most effective way of resolving the dispute through a formal dispute resolution process. This paragraph does not affect your statutory rights.