Type I — Australia, New Zealand, China, Argentina, Papua New Guinea

Type G — United Kingdom, Ireland, Malaysia, Singapore, Hong Kong, UAE, Kenya, Nigeria (and much of the former British colonial sphere)

Type B — United States, Canada, Mexico, Japan, Taiwan, parts of Central America and Caribbean (the three-prong version of the North American plug, with grounding pin)

Type J — Switzerland, Liechtenstein

Type E/F (CEE 7/7) — Most of continental Europe — France (Type E), Germany (Type F), and the hybrid CEE 7/7 plug is designed to fit both E and F sockets. Covers the Netherlands, Spain, Portugal, Belgium, Austria, Scandinavia (Norway, Sweden, Finland), Poland, Czech Republic, Greece, Turkey, South Korea, and many others across Europe and beyond.

We ship your order within 24-48 hours (Monday to Friday & excl. holidays).

• European Orders
  For all European countries we use UPS to ensure delivery as fast as possible. Delivery typically takes 2-3 days from the shipping date.
• International Orders
  For shipments outside Europe, we deliver via UPS or FedEx. Orders placed outside Europe typically arrive within 5-7 business days.

Yes! If you need confirmation that a product is compatible with your setup, submit a ticket to our support portal with your system details. An Axelera expert will respond with personalized compatibility guidance to ensure you make the right choice.
*Please note: You will have to create an Axelera account to use the Support, Community, and Webstore portals.

We hope this will not be the case. However, if you encounter any issues with your product, please contact us and submit a ticket at Axelera support portal.

Please note: Log in with the account you created during checkout, or create an Axelera account.

Orders can be modified or cancelled within 2 hours of placement. After this window, the order is processed and cannot be changed. Please contact us via email at hello@store.mail.axelera.ai immediately if you need assistance.

We accept returns within 30 days of delivery for a full refund or exchange. Items must be unused and in original packaging. In order to arrange a return, please submit a ticket to our support portal, one of Axelera experts will contact you, asses your return and provide shipping label.
*Please note: You will have to create an Axelera account to use the Support, Community, and Webstore portals.

Yes. If you are purchasing on behalf of a company (including as an employee) and provide a valid EU VAT number your order may be VAT-exempt. You can insert company VAT nr in your cart right before you start the check-out.

Conditions for VAT-exemption.

VAT exemption applies only to cross-border purchases within the EU when buying on behalf of a company and a valid EU VAT number is provided at checkout. Domestic orders (within the same country) are not VAT-exempt.

We are happy to answer all your questions. Please send an email to hello@store.mail.axelera.ai and we will get back to you within 24 hours.